Changes

===Staff Accountability===

===Staff Accountability===

*ICANN Org should:

*ICANN Org should:

# describe the organization’s performance management system and process; how departmental goals map onto ICANN’s strategic goals and

# describe the organization’s performance management system and process; how departmental goals map onto ICANN’s strategic goals and objectives; and the Complaints Office's connection to the Ombudsman Office;

objectives; and the Complaints Office's connection to the Ombudsman Office;

# evaluate and possibly include other communication mechanisms;

# evaluate and possibly include other communication mechanisms;

# enhance accountability mechanisms;

# enhance accountability mechanisms;

# work with the community to develop and publish service level targets and guidelines (similar to the Service Level Agreement for the IANA Numbering Services) that clearly define the services provided by ICANN to the community; and

# work with the community to develop and publish service level targets and guidelines (similar to the Service Level Agreement for the IANA Numbering Services) that clearly define the services provided by ICANN to the community; and

# standardize and publish guidelines for timeframes for acknowledging requests made by the community and for responding with a resolution or updated timeframe for when a full response can be delivered.<ref>[https://www.icann.org/en/system/files/files/ccwg-acct-ws2-final-24jun18-en.pdf CCWG-ACCT Final Report pgs. 324-325]</ref>  

# standardize and publish guidelines for timeframes for acknowledging requests made by the community and for responding with a resolution or updated timeframe for when a full response can be delivered.<ref>[https://www.icann.org/en/system/files/files/ccwg-acct-ws2-final-24jun18-en.pdf CCWG-ACCT Final Report pgs. 324-325]</ref>

 

===Transparency===

===Transparency===

ICANN should

ICANN should